Frequently asked questions
THE MOST COMMON QUESTIONS ABOUT OUR MEMBER CLUB
For every €1 you spend, you earn 1 point.
You only receive points for the products you purchase, not for shipping costs.
You can redeem your points by finding a coupon on your account page once you've earned enough points. For orders starting from €50, you can exchange this coupon for a code, simply copy and paste the code at checkout.
1X FREE SHIPPING – 75 points
€10 coupon code – 150 points
€20 coupon code – 300 points
1X FREE MYSTERY BOX – 700 points
You can always view your points balance on your account page once you're logged in.
Most newly earned points are displayed in your account immediately. Birthday points are automatically added to your account on your next birthday.
Yes, your membership points will expire after 12 months of no activity in earning or redeeming points through your account.