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Featured products

MYSTERY BOX - CLASSIC EDITIONMYSTERY BOX - CLASSIC EDITION
Sale price€49,95 Regular price€69,95
MYSTERY BOX - PLAYER EDITIONMYSTERY BOX - PLAYER EDITION
Sale price€79,95 Regular price€99,95
Frequently asked questions

We're here to help

Welcome to our FAQ's! Here, you’ll find answers to common questions about our products, shipping and delivery, return and refunds and more!

Whether you're wondering how to initiate a return, what items are eligible, or when to expect your refund, we've got you covered.

products

Are the shirts official?

Yes, all shirts in stock are 100% official. Each shirt undergoes rigorous authenticity checks and is reviewed by industry experts. Our commitment to authenticity ensures that every piece in our collection is genuine.

What are the conditions of the shirts?

CONDTIONS OVERVIEW:

Brand New: In new condition, with original tags.

As New: Like new condition, without tags.

Excellent: Tiny defect, barely noticeable.

Very Good: Some tiny defects, barely noticable.

Good: Noticeable defects, still in good condition.

Fair: Well-worn, noticeable defects, in OK condition.

For more information, please check out our Condition & Care page.

How do I maintain the quality of the shirt?

WASHING INSTRUCTIONS:

Cool Wash: Wash in cool water to preserve colors and fabric.

Do Not Tumble Dry: Air dry to prevent shrinkage and damage.

Do Not Bleach: Avoid bleach; it weakens fabric and causes discoloration.

Do Not Use Fabric Softener: Fabric softeners can affect performance and appearance.

Wash Inside Out: Turn inside out to protect prints and embellishments.

Use a Cool Iron: Iron on a cool setting to avoid scorching.

For more information, please check out our Condition & Care page.

SHIPPING & DELIVERY

Do you ship worldwide?

Yes, we do ship worldwide. For more information see our shipping & returns page.

How long does it take for orders to be shipped?

Orders will be shipped within 24 hours!

Do you supply a tracking number?

Yes, when your items have been shipped, we will include a tracking number with a link to check progress.

RETURNS & REFUNDS

What is you're return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information see our full refund policy.

How can I request a return?

For making a return, you should follow the steps on the Request Return Page.

After your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. This will be within 24 hours.

Are the return costs on my own expense?

Yes, return costs are on your own expense. NOTE: ALWAYS KEEP YOUR PROOF OF SHIPMENT, THIS IS YOUR GUARANTEE.

How long will it take to receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

I've been waiting more than 10 days for my refund. What should I do next?

After approval, you’ll be automatically refunded on your original payment method within 10 business days.

IF NOT: Reach out to us, by using our Contact Page and we'll dive into it.

ORDERS & PAYMENT

Is placing an order secure?

Yes, all payment for our products are taken securely through our payment methods.

Which methods of payment do you accept?

Visa, Mastercard, American Express, Maestro, Apple Pay, Bancontact, Ideal and Klarna.

I haven’t received an order confirmation or shipping confirmation?

That is possible, please check your spam email folder.

CONTACT US

How do I contact Authentic Football Club?

To contact us for other questions, feel free to contact us on our Contact Page. Fill in the form and we'll try to react as soon as possible!

My question is not in the FAQs?

If your question is not in the FAQs, contact us by filling in the form on the Contact Page with your question.